Shipping policy
SHIPPING POLICY
1. ORDER PROCESSING TIME
All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Note: High volume of orders or global supply chain issues may cause slight delays. If there will be a significant delay in shipment of your order, we will contact you via email.
2. SHIPPING RATES & ESTIMATED DELIVERY
We offer tiered shipping options globally. Shipping charges for your order will be calculated and displayed at checkout based on your location and order value.
Major Global Regions (e.g., US, Canada, Australia)
| Shipping Method | Estimated Time | Order Value | Shipping Cost |
| Standard Shipping (Tariffs Included) | 8-15 Business Days | $0.00 - $99.99 | $30.00 |
| Standard Shipping (Tariffs Included) | 8-15 Business Days | $100.00 and up | Free |
| Express Shipping (Excluding Tariffs) | 5-7 Business Days | $0.00 - $99.99 | $30.00 |
| Express Shipping (Excluding Tariffs) | 5-7 Business Days | $100.00 and up | Free |
Middle East
| Shipping Method | Estimated Time | Order Value | Shipping Cost |
| Standard Shipping (Tariffs Included) | 8-15 Business Days | $0.00 - $99.99 | $30.00 |
| Standard Shipping (Tariffs Included) | 8-15 Business Days | $100.00 and up | Free |
Hong Kong, Macau, Taiwan
| Shipping Method | Estimated Time | Order Value | Shipping Cost |
| SF Express | 2-5 Business Days | $0.00 - $99.99 | $20.00 |
| SF Express | 2-5 Business Days | $100.00 and up | Free |
Remote Areas
| Shipping Method | Estimated Time | Order Value | Shipping Cost |
| Remote Area Express (Excluding Tariffs) | 5-7 Business Days | $0.00 - $99.99 | $30.00 |
| Remote Area Express (Excluding Tariffs) | 5-7 Business Days | $100.00 and up | $20.00 |
3. CUSTOMS, DUTIES AND TAXES (IMPORTANT)
We offer two distinct shipping structures regarding customs and import taxes. Please select the option that best suits your needs at checkout:
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Tariffs Included (Standard Shipping): If you select this option, LOPDER covers all import duties, customs fees, and local taxes. The price you pay at checkout is final. You will not be asked to pay any additional fees upon delivery.
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Excluding Tariffs (Express Shipping & Remote Area Express): If you select our Express options, your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. LOPDER is not responsible for these charges if they are applied and are your responsibility as the customer.
Disclaimer: If a package is refused or returned due to unpaid customs duties under the "Excluding Tariffs" option, the customer is responsible for the original shipping charges, any import fees incurred, and the cost of returning the package to LOPDER.
4. HOW DO I CHECK THE STATUS OF MY ORDER?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. If you haven't received your order within the estimated delivery time, please contact us at support@lopder.com with your name and order number.
5. SHIPPING ADDRESS
Please ensure that your shipping address is correct at checkout. We are not responsible for packages delivered to an incorrect, closed, or invalid address provided by the customer. If a package is returned to us due to an incorrect address, you will be responsible for the reshipping costs.